Why work for us?

You're passionate about the web and what you can do with it. You're excited about where technology can take us. You love to push the boundaries and the words "it can't be done" do not exist in your vocabulary. If any of this describes you, great news - you'd fit right in at Netfirms.

We want to help people get their ideas online. To do this, we explore. We challenge. We create. And we never stop asking,"What's next?"

If this sounds like something you'd enjoy, we'd like to hear from you.

View all current job postings.

    Jobs at our Toronto headquarters:
  • July 14, 2010
    Level 1 Care Centre Specialists, Part Time
    Using various tools, provide customer service and technical support services to existing and prospective clients around the world within our 24/7 call center.
    Position Summary:

    Provide exceptional Customer Service to existing and prospective clients around the world within our 24/7 call center.

    Position Responsibilities:
    • Provide hosting information, upgrade options, pricing, and account information to existing/prospective clients via phone, live chat services, and email in a patient, cordial, and friendly manner.
    • Provide information about domain hosting: domain registrations, transfers.
    • Submit FAQ suggestions to Team Leaders/Manager as appropriate.
    • Document customer-related information into tracking software in a timely and accurate manner.
    • Re-route customer calls to Sales or Billing Teams as appropriate.
    • Follow escalation policies, procedures, and other Support Center guidelines.
    • Other duties as assigned by Team Leaders/Manager.

    Required Skills:
    • Ability to multi task
    • Fluent use of the Windows operating system.
    • Exceptional Customer Service skills.
    • Advanced use and ability to manoeuvre around the Internet.

    Nice to have Skills:
    • Domain registrar processes
    • Website design software (Dreamweaver, NOF, etc.)
    • Knowledge of various FTP, SFTP and SSH clients
    • Knowledge of various POP Email clients (Outlook, Eudora, Gmail, Hotmail, etc.)

    Close
  • June 10, 2010
    Software Engineer
    We are looking for an experienced software engineer with creative ability to deliver web/system solutions to our customers to "Do More with Less."
    Position Summary:
    We are looking for an experienced software engineer with creative ability to deliver web/system solutions to our customers to "Do More with Less." You will work within a team environment, designing and building software solution to deploy simple solutions to resolve complicated requirements. The ideal candidate will have a strong understanding of web application development, including business and functional requirements, in order to meet the demands of our large-scale customer base.

    Position Responsibilities:
    • Participate in design and analysis to the development, implementation and modification of web/system applications.
    • Convert system designs and technical specifications into program code
    • Perform Quality Assurance testing to ensure business requirements, system designs, and technical specifications are met.
    • Maintain and document code, including program specification and logic flowcharts.

    Requirements:
    • Minimum 3 years of web applications/service development experience in Unix/Linux environment
    • Excellent working knowledge with SQL and RDBMS (e.g. PostregSQL)
    • In depth working knowledge of Perl programming language
    • Extensive knowledge of one or more of XML/XSLT, REST and SOAP
    • Experienced in developing n-tier business application
    • Version control system experience (preferably CVS)
    • Excellent oral and written communication skills
    • Ability to operate among conflicting requests and priorities
    • University degree in Computer Science or related area

    Compensation
    Competitive compensation, bonus and benefits
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  • March 27, 2010
    Unix Sysadmin Administrator
    Netfirms is seeking a Unix System Administrator who can handle a variety of sysadmin administrative duties with the highest degree of professionalism and courtesy.
    Key Accountabilities:
    • Tier 4 level operational support for system's infrastructure, including applications, servers, storage/backups, network and data center.
    • Participate in the on-call rotation for after hours incident resolution
    • Maintain and champion enterprise standards, including system administration policies and practices.
    • Participate in the design and implementation of projects, collaborate regularly with colleagues both inside and outside project delivery teams
    • Build and configure servers, network and storage devices with proper monitoring.
    • Documentation and Maintenance of Infrastructure Systems to ensure total availability

    Position Requirements:
    • Hands on experience installing and configuring server Hardware - Intel, AMD. Strong knowledge of virtualization, kvm, virtuozzo.
    • Strong hands on experience with Linux and BSD, proficient with shell and perl scripting.
    • Experience in routing and internet protocols, LAN/WAN technologies, VPN, Firewalls, Security
    • Experience working with Cisco switches and routers.
    • Sound knowledge of SAN technology - configuring switches and storage devices
    • Good working knowledge configuring web based applications, apache, php, mysql, postgresql, qmail
    • Excellent interpersonal and communication skills (written and oral).
    • Ability to communicate effectively and persuasively with team members, collaborators, and clients, with sensitivity to the level of technical communication appropriate to the task and audience.
    • Ability to work effectively under pressure while juggling multiple tasks.

    Qualifications:
    • 5+ years in the operational support of data centers. With detailed and solid experience in a combination of many of the following areas - infrastructure design, Data Center technologies including virtualization, storage and convergence, Cloud computing, Data Center and Server Room unique requirements.
    • Possess solid analytical and trouble shooting skills
    • Experience in complex computing and networking environment, large scale hosting systems, racking and cabling standards
    • High level of technical ability, demonstrated by knowledge of server/networking hardware, data facilities/data centre hardware and engineering design and Telecom
    • Strong knowledge of UNIX/LINUX operating systems
    • Undergraduate degree in a technical discipline (Computer Science, Engineering, Math or Science) or the equivalent combination of education, training and experience from which comparable skills can be acquired

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